Frequently Asked Questions

FAQ’s

How long Will my Chocolates Last?

Molded bonbons are essentially deemed “air-tight” and have a fairly decent shelf life. Bonbons are filled with a liquid based ganache incapsulated in a seal of tempered chocolate, which helps preserve it from spoiling. Bonbons can technically last up to about a month, depending on the weather and environment, (being kept in a cool dry place vs. humidity or any temperature above 75 degrees F). We encourage you to consume your chocolates within two weeks of your purchase date to ensure the quality and integrity of the chocolates. If you have have purchased solid chocolate with no filling, this will essentially have no expiration date but will begin to lose integrity of texture and flavor. We recommend consuming these within two weeks of purchasing.

How should i store my chocolates?

Upon receiving your bonbons, place them in a cool and dry place. Chocolate hates humidity and heat. Anything above 70 degrees is not ideal, we like to suggest “wine cooler” temperatures. You may place your chocolates in the freezer or fridge if you wish to preserve them for further consumption. When freezing, there is a specific thawing process in order to retain the bonbon’s shine and texture. The chocolates must be slowly thawed, place in freezer in an airtight container 2 days prior to consumption. Move to the fridge over night and pull to temper to room temp, and enjoy! The freezing method is only necessary if you would wish to preserve beyond 4 months. You may keep in the fridge to preserve for a couple months in an air tight container.

How long will my chocolates take to ship?

We use FedEx Two Day Express. In most cases you will receive your chocolates in 1-4 of days from the day of SHIPMENT. Once your order is in, you will receive confirmation of your oder via email, and once your package is dispatching, you will receive another email confirmation with the tracking number. Please double check you spam folder, ( as it often ends up there). If you still do not see the confirmation email, feel free to email us and we will send your tracking.

We ship only on Mondays-Wednesdays. If you order after 12 pm on Sunday, you may not receive them until the following week depending on volume and the time of year. In busier seasons we tend to ship more regularly to ensure all of our parcels reach our customers efficiently. In rare circumstances, they may arrive up to a day or two later than the expected arrival date. We do not have control over the time or date the package is successfully deliver. If you would like to schedule a time, you may call FedEx customer service and arrange a scheduled delivery.

Delays are unfortunately out of our control and we will do our best to help facilitate a timely delivery. Once the package leaves our hands and is given to FedEx, we cannot change or update addresses or the receiver. If you have made a mistake after the package is in transit, you may call FedEx and have the package rerouted or the address changed.

If you have a special occasion you wish to ship the chocolates to please give yourself at least a week in advance. This circumstance is rare, but does happen on occasion. You can always put in an order early and leave us a note when you would like it to ship by and we will arrange shipping accordingly! Thank you for understanding!

How do i specify Certain flavors/Can i customize my Box?

At Borough Chocolates we do everything we can to accommodate your specifications. Flavors and stock tend to fluctuate, if there is a flavor you want to try, tell us in the additional fields section at check out and we will do our best to fulfill your order. Additionally, there are also options for common allergies to opt out of when adding your bonbons to your cart as well.

Do you do wholesaling?

Due to high demand we currently do not wholesale our bonbons. We do however do many different customization options, as well as corporate and client gifting. Please email us with any questions you have about inquiries.

Why are you only open four days a week?

Bonbons are a labor intensive product that take 3-4 days to produce a batch. In order to keep up with demand we are closed the beginning of the week to produce our chocolates, as each step of the process must be done on different days. We hope to extend our hours soon, and can usually help arrange pick up orders even when we are closed if you have a specific event or occasion you will be needing them for.

FAQ’s

Can I cancel My order?

For canceled orders we have a 24 hour policy unless there are special or unexpected circumstances. If you do not cancel within this time frame, we are unable to honor the requested cancelation.

If you are shipping your box and enter the wrong address, please notify us within 24 hours, or we will have to charge an extra fee on the address change for the currier. If you happen to exceed the 24 hours, we will do our best to help and accommodate, but we cannot guarantee successful results. We will not refund boxes for an incorrect address on the customers’ error. Please make sure and double check when filling out your shipping information, and notify the recipients they have a package coming.

FAQ’s

Why is shipping So pricy?

Our shipping prices are based directly from the shipping couriers. We do not make the shipping rates. Due to Covid-19 and rising gas prices, shipping rates have sky rocketed in the past couple years.

We use FedEx 2 Day, which is the only way to successfully ship a perishable and meltable product.

We pack all of our chocolates with high quality insulated mailers and ice packs to ensure your chocolates arrive safely. During warmer months, shipping prices will go up as more ice packs and insulation is needed to ship your packages.

We recommend you do not order chocolates if you will be in an area that is over 75 F .